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Terms & Conditions

Purchase Terms

All services must be paid in full prior to delivery. Payment must be received and cleared before:

 

  • eLearning access is activated

  • training is scheduled or conducted

  • consulting work begins

 

Custom Development Projects:

For projects involving custom development, payment is due in three installments:

 

  • 1st payment (1/3): Due at project start

  • 2nd payment (1/3): Due at the project midpoint

  • Final payment (1/3): Due before final deliverables are released

Accepted Payment Methods

We accept payment by check, credit card, or direct deposit (ACH).

 

If paying by check, payment must be received at least five (5) business days before the service start date to allow time for processing.

Late or Non-Payment

If an invoice is not paid by the due date:

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  • Services may be paused or suspended until payment is received.

  • Invoices more than five (5) days past due may incur a late fee of 5% per month, where permitted by law.

Refund Policy

Due to the nature of training and consulting services, payments are non-refundable once any of the following occur:

 

  • eLearning access is granted

  • A training session is conducted

  • Consulting work begins

Changes, Rescheduling, & Cancellations:

In-person Training: Requests to reschedule must be submitted in writing at least fourteen (14) days in advance. Late changes or cancellations may result in a rescheduling fee.

 

Custom Development Projects: Once work has begun, custom projects are non-cancellable.

Ownership & Use of Deliverables

For custom-developed materials, ownership and usage rights will be defined in the final agreement. No final deliverables will be provided or transferred until all payments have been received.

Intellectual Property and License Restrictions

All courses, videos, presentations, graphics, assessments, facilitator materials, scripts, methodologies, templates, documents, software configurations, and other educational or service-related materials provided by P3 Training Group, it's divisions or subsidiaries; including all revisions, enhancements, and updates (collectively, the “Materials”), are owned by or licensed to P3 Training Group and are protected by applicable copyright, trademark, trade-secret, and other intellectual-property laws.

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Subject to Customer’s timely payment and compliance with the applicable agreement, Customer receives a limited, nonexclusive, nontransferable, non-sublicensable right during the subscription term to access and use the Materials solely for Customer’s internal training and business purposes and only for the number of authorized seats purchased.

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Customer may not, and may not permit any third party to:

  • copy, reproduce, download, record, republish, distribute, sell, sublicense, or commercially exploit the Materials;

  • modify, adapt, translate, reverse engineer, or create derivative works from the Materials;

  • share login credentials or provide access to anyone other than authorized users;

  • remove copyright, trademark, confidentiality, or ownership notices;

  • use the Materials to create or support a competing training product or service; or

  • use the Materials to train an artificial-intelligence system or upload them to a third-party generative-AI platform without prior written permission.

Customer retains ownership of original content created independently by Customer and uploaded to its LMS branch. Customer does not acquire ownership of the Materials, the LMS platform, or any underlying intellectual property. Except for the limited rights expressly granted, all rights are reserved.

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