Terms & Conditions
Purchase Terms
All services must be paid in full prior to delivery. Payment must be received and cleared before:
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eLearning access is activated
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training is scheduled or conducted
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consulting work begins
Custom Development Projects:
For projects involving custom development, payment is due in three installments:
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1st payment (1/3): Due at project start
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2nd payment (1/3): Due at the project midpoint
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Final payment (1/3): Due before final deliverables are released
Accepted Payment Methods
We accept payment by check, credit card, or direct deposit (ACH).
If paying by check, payment must be received at least five (5) business days before the service start date to allow time for processing.
Late or Non-Payment
If an invoice is not paid by the due date:
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Services may be paused or suspended until payment is received.
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Invoices more than five (5) days past due may incur a late fee of 5% per month, where permitted by law.
Refund Policy
Due to the nature of training and consulting services, payments are non-refundable once any of the following occur:
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eLearning access is granted
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A training session is conducted
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Consulting work begins
Changes, Rescheduling, & Cancellations:
In-person Training: Requests to reschedule must be submitted in writing at least fourteen (14) days in advance. Late changes or cancellations may result in a rescheduling fee.
Custom Development Projects: Once work has begun, custom projects are non-cancellable.
Ownership & Use of Deliverables
For custom-developed materials, ownership and usage rights will be defined in the final agreement. No final deliverables will be provided or transferred until all payments have been received.