purchase terms

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• All training services (including eLearning, in-person training, and consulting services) must be paid in full before service delivery. Payment must be received and cleared before training access, scheduling, or consulting engagements commence.

  • For large projects involving custom development, payment will be structured as follows:

    • First payment (1/3) – Due upon project initiation.

    • Second payment (1/3) – Due at the halfway point of the project.

    • Final payment (1/3) – Due before the final deliverable is provided for use.
       

• Accepted Payment Methods

  • Payments may be made via check, credit card, or direct deposit.

  • If paying by check, payment must be received at least five (5) business days before the service start date to allow for processing.
     

• Non-Refundable Services

  • Due to the nature of training services, once access is granted, sessions are conducted, or consulting work has begun, payments are non-refundable.
     

• Late or Non-Payment

  • For unpaid invoices, services may be suspended until payment is received.

  • Any invoices not paid within 5 days of the due date may be subject to a late fee of 5% per month.
     

• Changes & Cancellations

  • Requests for changes or rescheduling of in-person training must be made in writing at least 14 days in advance. Late cancellations may be subject to a rescheduling fee.

  • Custom development projects are non-cancellable once work has begun.
     

• Ownership & Use of Deliverables

  • For custom-developed materials, ownership and usage rights will be specified in the final agreement. No final deliverables will be transferred until all payments have been received.